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Microsoft KB Archive/924147

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Knowledge Base


E-mail messages are sent to the Conndata\Badmail folder instead of to Exchange Server 2003 when you use the Novell GroupWise Gateway/Internet Agent program to handle incoming e-mail messages

Article ID: 924147

Article Last Modified on 10/25/2007



APPLIES TO

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition



SYMPTOMS

You use the Novell GroupWise Gateway/Internet Agent program to handle incoming e-mail messages on a computer that is running Novell GroupWise. When you do this, you experience the following symptoms:

  • E-mail messages are not delivered to a computer that is running Microsoft Exchange Server 2003. Instead, the e-mail messages are delivered to the Conndata\Badmail folder.
  • The following events are logged in the Application log:

    Event ID 54201

    Event Type: Warning
    Event Source: MSExchangeGWISE
    Event Category: GroupWise to Exchange Conversion
    Event ID: 54201
    Date: date
    Time: time
    User: N/A
    Computer: Server_Name
    Description: Error {GRC:180c}: Cannot parse GroupWise message

    Event ID 41504

    Event Type: Error
    Event Source: MSExchangeGWISE
    Event Category: GroupWise to Exchange Conversion
    Event ID: 41504
    Date: date
    Time: time
    User: N/A
    Computer: Server_Name
    Description: Invalid GroupWise message. Moving item to BADMAIL queue.


RESOLUTION

To resolve this issue, add the following entries to the Gwia.cfg file on the Novell GroupWise server:

/DIA
/ari-never


Note The Gwia.cfg file is located in the Sys/system folder.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


Additional query words: XCON

Keywords: kbeventlog kbtshoot kbprb KB924147