Microsoft KB Archive/256587

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The information in this article applies to:

  • Microsoft Word 2000


When you attempt to print a graphic image while in Microsoft Photo Editor (on the File menu, click Print), the following error message may appear:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

PHOTOED caused an invalid page fault in UNKNOWN at address.

NOTE: The actual memory address may vary.


This problem occurs when any installed printer on your system has a network share name that is longer than 48 characters. This problem is not limited to the printer that you set as the default printer in Microsoft Windows.

NOTE: The length of the printer share name also includes the path.


To work around this problem, use one of the following methods.

Method 1: Rename the Printer Share to a Shorter Name

You can rename the printer share name that has been set on the network print server to a name (including the network path) that is shorter than 48 characters. Please see your network administrator.

Method 2: Use the Print Icon on the Toolbar

You can use the Print icon on the Microsoft Photo Editor toolbar instead of printing by using Print on the File menu.


Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: crash dialog toolbar IPF

Keywords : kbdta kbphoto wd2000
Issue type : kbbug
Technology : kbWordSearch kbWord2000Search kbWord2000 kbZNotKeyword2

Last Reviewed: December 6, 2000