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Microsoft KB Archive/256317

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Knowledge Base


Article ID: 256317

Article Last Modified on 10/25/2006



APPLIES TO

  • Microsoft Systems Management Server 1.2 Standard Edition



This article was previously published under Q256317

SYMPTOMS

When you are using the Systems Management Server (SMS) Administrator console to edit package workstation command lines (WCLs), some WCL entries may be lost, particularly if there is a large number of WCLs in the package that you are editing.

CAUSE

The SMS Administrator console attempts a bulk deletion and insertion of WCLs when you add or edit an individual WCL. It does not use SQL transactional code to do this, so there is no rollback if a problem occurs during an insertion. The loss of WCLs may be random, rather than just the newly edited or inserted information.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date         Size      File name   Platform
   -------------------------------------------
   02/02/2000   538,144   Base4.dll   Intel
   02/02/2000   919,312   Base4.dll   Alpha
                

NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.



STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

MORE INFORMATION

To install the hotfix, follow these steps on your SMS primary sites and Administrator console computers:

  1. Stop the SMS services on the primary site server and quit all instances of the Administrator console.
  2. Copy the updated Base4.dll file to the SMS\Site.srv\Platform folder on each of the primary site servers and each computer with the Administrator console installed.
  3. Restart the SMS services on the primary site server.



Additional query words: prodsms

Keywords: kbbug kbfix kbqfe KB256317