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Microsoft KB Archive/256252

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Knowledge Base


OL98: Moderated Folders Do Not Synchronize While Working Offline

Article ID: 256252

Article Last Modified on 8/10/2007



APPLIES TO

  • Microsoft Outlook 98 Standard Edition



This article was previously published under Q256252

SYMPTOMS

If you set up a moderated public folder, add it to the Favorites folder, make it available for offline use, post a message to it while you are offline, and then try to synchronize all folders, you may receive the following error message:

Error in Background Synchronizing. See detailed log in Detailed Items Folder

If you look at the log message in the Detailed Items folder, you see that synchronization failed while attempting to synchronize the moderated folder. The log message resembles the following :

15:22:41 Synchronizing Folder <moderated folder>

15:22:42 Error synchronizing message <test>

15:22:42         [80004005-501-0-324]

15:22:42         The client operation failed.

15:22:42         Microsoft Exchange Server Information Store

15:22:42 Error synchronizing folder

15:22:42         [80004005-501-0-324]

15:22:42         The client operation failed.

15:22:42         Microsoft Exchange Server Information Store

                    

The <moderated folder> in the log is the name of the moderated folder to synchronize.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

The English version of this fix should have the following file attributes or later:

   Version              File name     Platform
   -------------------------------------------------------------
   8.05.7408.0000       Outllib.dll   x86__WINDOWS32
   8.05.7027.0000       Msoutl85.olb  x86__WINDOWS32
                



STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


Additional query words: public moderated folders

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB256252