Article ID: 256014
Article Last Modified on 2/26/2007
APPLIES TO
- Microsoft Mail for PC Networks 3.5
- Microsoft Outlook 97 Standard Edition
- Microsoft Outlook 98 Standard Edition
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q256014
SYMPTOMS
When users attempt to send a text message using Outlook 97, Outlook 98, or Outlook 2000 with a profile that uses the Microsoft Mail information service, they may receive the following non-delivery report (NDR) immediately:
From: System Administrator
To: administrator
Sent: Wednesday, March 01, 2000 2:07 PM
Subject: Undeliverable: Test message
Your message did not reach some or all of the intended recipients.
Subject: Test message
Sent: 3/1/2000 2:07 PM
The following recipient(s) could not be reached:
administrator on 3/1/2000 2:07 PM
The message could not be sent due to an unknown failure.
Try sending the message again. If the message cannot be sent,
contact your administrator.
NOTE: If users attempt to send a text message with the Microsoft Mail Client for MS-DOS (Mail.exe) or the Microsoft Mail client for Windows, the message successfully reaches its destination. However, messages sent with attachments with all clients fail.
CAUSE
The Att subfolder of the postoffice database is missing or damaged.
RESOLUTION
If the Att subfolder is missing or damaged, you may need to restore it and all of its 16 subfolders from a valid backup. If a backup is not available, you can recreate the folders manually. To do so, from a command prompt:
- Change to the root of the postoffice database. This is usually drive M.
- Create the ATT folder by using the makedir or md command. For example:
md att
- Change to the root of the ATT folder, for example:
cd att
- Create the Att subfolders by using the makedir or md command. The subfolders are:
At0
At1
At2
At3
At4
At5
At6
At7
At8
At9
Ata
Atb
Atc
Atd
Ate
Atf - Copy the Populate.msm file from another subfolder of the postoffice database to the root of the Att folder and all of the subfolders created in the previous steps.
NOTE: If the folders must be rebuilt manually, you may have some users reporting errors when they open some of their messages with attachments. These users should request that the sender resend the message with the attachment.
MORE INFORMATION
The Att folder is where message attachments are stored. The Populate.msm file is a placeholder file to ensure that the folder is not completely empty.
Additional query words: ol97 ol98 ol2k winmail
Keywords: kbprb KB256014
