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Microsoft KB Archive/255888

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Knowledge Base


XFOR: Migration from MS Mail to Exchange Server Does Not Work with Event ID 7044 Error Message

Article ID: 255888

Article Last Modified on 10/28/2006



APPLIES TO

  • Microsoft Exchange Server 5.0 Standard Edition
  • Microsoft Exchange Server 5.5 Standard Edition
  • Microsoft Mail for PC Networks 3.2
  • Microsoft Mail for PC Networks 3.2a
  • Microsoft Mail for PC Networks 3.5



This article was previously published under Q255888

SYMPTOMS

When you attempt to migrate more than one user from a Microsoft Mail (MS Mail) postoffice to an Exchange Server 5.0 or 5.5 computer, the e-mail messages may not be migrated and the following event ID 7044 error message may be logged in the Application event log:

Event ID: 7044
Source: MSExchangeMig
Type: Error
Category: None
Description: Internal failure communicating with MAPI Spooler. Account %1. Return code 80004005.

The user accounts and mailboxes are created in Exchange Server, but the e-mail itself is not migrated. If you migrate one user at a time, migration works.

CAUSE

This issue can occur if you are logged on as a user that has Service Account Administrator permissions in Exchange Server.

RESOLUTION

To resolve this issue, log on as a user that has the Permissions Administrator role selected in Exchange Server at the organization, site, and configuration levels to perform a migration of more than one user at a time.

If a user with these permissions does not exist, either use an existing Microsoft Windows NT account or create a new Windows NT account and add the correct permissions:

  1. In the Exchange Server Administrator program, click the Organization object, and then click the Permissions tab.
  2. Click Add, and then add the user to the Windows NT accounts with permissions.
  3. Click the user, and then click Permissions Admin in the Roles list.
  4. Perform the preceding steps for the Site and Configuration objects.

If you log on as a user that has the Permissions Administrator role selected at the organization, site, and configuration levels, you can migrate multiple users from MS Mail to Exchange Server at one time.

Keywords: kbprb KB255888