Microsoft KB Archive/255772

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Long Delay When Displaying Icons in Start Menu Subfolder

Article ID: 255772

Article Last Modified on 1/27/2007


  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0

This article was previously published under Q255772


When you click the Start button and then open a menu that contains a shortcut to a file on a network share, there may be a delay. This behavior typically occurs in the following situation:

  • Configure a computer running Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows 95 with Active Desktop to use roaming profiles on a Microsoft Windows NT domain.
  • Add a folder to the Start menu. In this folder, add a shortcut to a file that points to a network share (usually, your home folder).
  • When you open the Start menu and open the folder, a network access occurs when the icon for the shortcut is displayed.

This does not usually happen with Windows 95 unless you install Active Desktop. It happens only the first time you display the icon in Windows 95 without Active Desktop.


The Active Desktop Shell32.dll dynamic-link library (DLL) determines if the program icon is on a remote drive. If it is, it spawns a new thread and calls WNetGetResourceInformation to check if the remote drive exists. Because this happens for each link, the process may take a long time (depending on the number of links and the network bandwidth).


A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

  Date      Time   Version         Size       File name    Platform
  03/01/00  00:08  4.72.3712.2900  1,391,376  Shell32.dll  Windows 95,
                                                           Windows 98
  03/01/00  00:21  4.72.3712.2900  1,720,592  Shell32.dll  Windows NT


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbqfe kbui kbprb kbhotfixserver KB255772