Microsoft KB Archive/255472

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XCLN: Send an Instant Message Shortcut Menu Command Disabled Even When User Is Online

Article ID: 255472

Article Last Modified on 2/27/2007


  • Microsoft Exchange 2000 Server Standard Edition

This article was previously published under Q255472


When an Exchange Server Instant Messaging contact is online and is displayed in the Contacts Currently Online list, if you right-click the contact, Send an Instant Message may be unavailable in the shortcut menu (Send an Instant Message may appear dimmed).


This problem can occur because the menu command is only available for services that provide message user interface. Currently, that is only Instant Messaging.


This behavior is by design.


Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Additional query words: xmrp

Keywords: kbbug kbnofix KB255472