Article ID: 255284
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Service Pack 4
This article was previously published under Q255284
SYMPTOMS
Systems Management Server (SMS) clients may ignore the expiration time and date of newly detected jobs for a workstation. For example, if a job is sent to several workstations at 9:00 P.M. with an expiration of time of 4:00 A.M. the following morning, computers that are turned off during this time initially find out about the job after the expiration time and date. However, in this case, the Package Command Manager (PCM) process on these clients still attempts to run the job during the first evaluation cycle.
CAUSE
This behavior is caused by inappropriate handling of newly available jobs during the first evaluation performed by PCM.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name Platform Version
-------------------------------------------------------------
04/22/2000 11:01a 800528 Pcmsvc32.exe Alpha 1.2.0.0
04/22/2000 10:59a 1174288 Pcmwin32.exe Alpha 1.2.0.0
04/22/2000 10:57a 242336 Pcmdos_2.exe I386
04/22/2000 10:57a 276896 Pcmdos_4.exe I386
04/22/2000 10:58a 270304 Pcmsvc32.exe I386 1.2.0.0
04/22/2000 10:58a 453984 Pcmwin16.exe I386 1.2.0.0
04/22/2000 10:57a 469408 Pcmwin32.exe I386 1.2.0.0
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2 SP4.
MORE INFORMATION
To install the hotfix, use the appropriate method.
Alpha-Based Systems Management Server Site Server
- Stop the Package Command Manager and Systems Management Server Executive services.
- Replace the Pcmsvc32.exe file in the
SMS_root\Site.srv\Platform.bin folder with the hotfix version. You must reset the site for the hotfix file to be copied to all servers managed by Site Configuration Manager. Microsoft Windows NT Workstation-based computers that are running Pcmsvc32 must be updated by using Rservice. - Replace the Pcmwin32.exe file in the
SMS_root\Site.srv\Maincfg.box\Client.src\Platform.bin folder with the hotfix version. - Restart the PCM and Systems Management Server Executive services.
Intel-Based Systems Management Server Site Server
- Stop the PCM and Systems Management Server Executive services.
- Replace the Pcmsvc32.exe file in the
SMS_root\Site.srv\Platform.bin folder with the hotfix version. You must reset the site for the hotfix file to be copied to all servers managed by Site Configuration Manager. Windows NT Workstation-based computers that are running Pcmsvc32 must be updated by using Rservice. - Replace the Pcmwin32.exe file in the
SMS_root\Site.srv\Maincfg.box\Client.src\Platform.bin folder with the hotfix version. - Replace the Pcmdos_2.exe file in the
SMS_root\Site.srv\Maincfg.box\Client.src\X86.bin folder with the hotfix version. - Replace the Pcmdos_4.exe file in the
SMS_root\Site.srv\Maincfg.box\Client.src\X86.bin folder with the hotfix version. - Replace the Pcmwin16.exe file in the
SMS_root\Site.srv\Maincfg.box\Client.src\X86.bin folder with the hotfix version. - Restart the PCM and Systems Management Server Executive services.
Maintenance Manager replicates the updated files to the Systems Management Server logon servers during its next work cycle. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base:
166771 SMS: How to Force Site-Wide Client Updates
Additional query words: prodsms
Keywords: kbqfe kbhotfixserver kbbug kbfix KB255284
