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Microsoft KB Archive/255192

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Knowledge Base


Terminal Server Client Cannot Perform 'Send To/Mail Recipient' Action If Outlook Is Not Already Started

Article ID: 255192

Article Last Modified on 11/1/2006



APPLIES TO

  • Microsoft Windows NT 4.0
  • Microsoft Outlook 98 Standard Edition



This article was previously published under Q255192

SYMPTOMS

On a Terminal Server client, when you try to send a file from Windows Explorer as an attachment to an e-mail message by right-clicking the file, clicking Send To, and then clicking Mail Recipient, Outlook may not start and you may receive the following error message:

The object could not be found

When you start Outlook manually before you use the Send To option, the process works properly.

RESOLUTION

To work around this behavior, use one of the following procedures:

  • Copy the Frmcache.dat file from the C:\Windows\Forms folder to the user's %SystemRoot%\Profiles\%username%\Windows\Forms folder.

    -or-

  • Delete or rename the Home Directory Forms folder.


MORE INFORMATION

To prevent this behavior in the future, run the Windows Messaging compatibility script.

Keywords: kbprb KB255192