Article ID: 255192
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT 4.0
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q255192
SYMPTOMS
On a Terminal Server client, when you try to send a file from Windows Explorer as an attachment to an e-mail message by right-clicking the file, clicking Send To, and then clicking Mail Recipient, Outlook may not start and you may receive the following error message:
When you start Outlook manually before you use the Send To option, the process works properly.
RESOLUTION
To work around this behavior, use one of the following procedures:
- Copy the Frmcache.dat file from the C:\Windows\Forms folder to the user's %SystemRoot%\Profiles\%username%\Windows\Forms folder.
-or-
- Delete or rename the Home Directory Forms folder.
MORE INFORMATION
To prevent this behavior in the future, run the Windows Messaging compatibility script.
Keywords: kbprb KB255192
