Microsoft KB Archive/254997

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Err Msg: The Printer Driver You Selected Is Not Compatible...


The information in this article applies to:

  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server


When you try to install a printer driver on your Windows 2000-based computer, you may receive the following error message:

The printer driver you selected is not compatible with your current version of Windows. Select a compatible driver from the list, or contact your administrator for help.

Also, you may experience one or more of the following symptoms:

  • You may be unable to successfully install a printer.
  • Your computer may stop responding (hang) when you view Printer Properties or preferences.
  • You may be unable to print correctly, or at all.


This issue can occur if you try to install an out-of-date monolithic Hewlett Packard (HP) printer driver. Some of these printer drivers are not totally compatible with Windows 2000, and are removed or updated when you run Windows 2000 Setup to prevent potential problems.


To resolve this issue, contact Hewlett Packard to inquire about the availability of an updated printer driver or fix for this issue.


The following is a partial list of the printer drivers Windows 2000 Setup removes, as noted where no Windows 2000 driver is listed. The first column of the following table lists Hewlett Packard's non-Windows 2000 compliant original equipment manufacturer (OEM) printer names, and the second column shows the equivalent Microsoft printer driver name as it appears in the Add Printer wizard.

NOTE: The mapping table can also be seen in the %windir%\inf\printupg.inf file. For some printer drivers, a date is added to indicate that only drivers before that date will be removed or updated. This is done to prevent new Windows 2000-compliant OEM drivers from being adversely affected. If there is no corresponding entry in the second column, it indicates that no Microsoft driver is available, and may not be supported by Windows 2000.

HP OEM Printer Name Windows 2000 Driver
HP 2000C Printer HP 2000C
HP DeskJet 890C Series HP DeskJet 890C
HP DeskJet 895C Series Printer HP DeskJet 895Cxi
HP DeskJet 880C Series HP DeskJet 880C
HP DeskJet 870 Series HP DeskJet 870C
HP DeskJet 850 Series HP DeskJet 850C
HP DeskJet 820C Series Printer HP DeskJet 820Cxi
HP DeskJet 820C Series v8.5 HP DeskJet 820Cxi
HP DeskJet 720C Series HP DeskJet 720C
HP DeskJet 720C Series v10.3 HP DeskJet 720C
HP DeskJet 720C Series v10.3 HP DeskJet 720C
HP DeskJet 710C Series HP DeskJet 710C
HP DeskJet 690C Series Printer HP DeskJet 690C
HP DeskJet 690C Series v11.0 HP DeskJet 690C
HP DeskJet 695C Series Printer HP DeskJet 695C
HP DeskJet 690C Series v11.0 HP DeskJet 695C
HP DeskJet 680C Series Printer HP DeskJet 680C
HP DeskJet 680C Series v11.0 HP DeskJet 680C
HP DeskJet 670C Series v11.0 HP DeskJet 670C
HP DeskJet 660C HP DeskJet 660C
HP DeskJet 660C v11.0 HP DeskJet 660C
HP DeskJet 1000C Printer HP DeskJet 1000C
HP DeskJet 1100C Printer HP DeskJet 1100C
HP DeskJet 1120C Printer HP DeskJet 1120C
HP 2500C Series Printer HP 2500C
HP LaserJet 6P/6MP - Enhanced HP LaserJet 6P
HP LaserJet 5/5M - Enhanced HP LaserJet 5
HP C LaserJet 4500-HP HP Color LaserJet 4500
HP PhotoSmart Photo Printer
HP OfficeJet Series 700 Printer
HP OfficeJet Pro 1150C
HP OfficeJet Pro 1170C Series

Installation of non-Windows 2000 compliant printers is prevented when the printer is installed locally, or on a network. If your printer is present in your Microsoft Windows NT 4.0-based computer when you upgrade to Windows 2000, it may be replaced transparently by Microsoft's inbox drivers and an entry is added to the Setup.log file.

With a Windows 2000 Print Server and NT clients, if all functionality is not available via the Windows 2000 driver and attempts to install the NT driver result in the error message listed in the Symptoms section, you may be able to achieve the desired result by removing the Windows 2000 driver from the server and installing the NT driver only.
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


This behavior is by design.

Additional query words: spoolss pnp

Keywords : kb3rdparty kberrmsg kbhw kbprint kbtool KBW2KHOME
Issue type : kbprb
Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch

Last Reviewed: May 18, 2001
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