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Microsoft KB Archive/254817

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Knowledge Base

Article ID: 254817

Article Last Modified on 11/5/2003


  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q254817


The minimum size for an Outlook message window appears to be a percentage of the desktop area. This poses a problem for 4 or 6 multi-monitor configurations.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.


The problem is that the Outlook message window minimum size is a percentage of the total window size. So, a minimum message window on a 640x480 display would be a different size than a minimum message window on a 1280x1024 display.

Some users run each computer's video through a 4-port video box, to 4 flat panel displays. Think of this as stretching your one monitor display across 4 flat panels (the left panel has the far left of your display, the right panel has the far right, and so on). When the user opens an Outlook message window and minimizes it, it takes up one entire flat panel display. In some instances Outlook customers use 5 or 6 displays. When they do this, the Outlook message window takes up one entire panel display plus part of another one.

Windows in other programs don't behave this way. They allow the user to set the width as they want.

Additional query words: OL2K

Keywords: kbbug kbfix KB254817