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Microsoft KB Archive/254800

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Knowledge Base


XADM: Rules Do Not Work When Using Custom Recipient from the Global Address List

Article ID: 254800

Article Last Modified on 10/26/2006



APPLIES TO

  • Microsoft Exchange Server 5.5 Standard Edition



This article was previously published under Q254800


SYMPTOMS

When you create a rule in Microsoft Outlook 2000 to process new e-mail messages from a custom global address list recipient (SMTP) that is not in the organization and you configure the rule to forward the e-mail messages to another custom global address list recipient (SMTP) that is not in the organization, the rule does not work and Event ID 1033 is written to the application log.

CAUSE

When you create the rule the information store uses the Distinguished Name (DN) internally to compare the addresses, instead of both the SMTP proxy address and the DN.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack


The following files are available for download from the Microsoft Download Center:

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services


Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in Exchange Server 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.


Additional query words: gal fire fired

Keywords: kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical kbnetwork kbqfe KB254800