Microsoft KB Archive/254738

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Visio2000: Visio 2000 May Stop Responding When You Open a Drawing That You Created with the Organization Chart Solution

Article ID: 254738

Article Last Modified on 1/27/2007


  • Microsoft Visio 2000 Standard Edition
  • Microsoft Visio 2000 Professional Edition
  • Microsoft Visio 2000 Technical Edition
  • Microsoft Visio 2000 Enterprise Edition

This article was previously published under Q254738


When you try to open a drawing that you created based on the Organization Chart solution (Organization Chart.vst), Visio 2000 displays the Organization Chart progress indicator but may then stop responding. After it stops responding, you need to press CTRL+ALT+DEL to close Visio.


This problem occurs when you use the Connector tool to draw dynamic connectors between shapes rather than using the built-in connectors.


To resolve this problem, obtain Microsoft Visio 2000 Service Release 1 (SR-1).

To obtain SR-1, click the article number below to view the article in the Microsoft Knowledge Base:

263721 Visio: How to Obtain Microsoft Visio 2000 Service Release 1 (SR-1)

You can also download an updated Organization Chart.vsl file and place it in your Visio 2000\Solutions\Organization Chart folder. Click Yes in the message that appears, asking you to replace the existing file with the updated one.

The following file is available for download from the Microsoft Download Center:

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.  This problem was corrected in Microsoft Visio 2000 SR-1.

Additional query words: SR1 orgchart hang

Keywords: kbdownload kbfile kbgraphxlink kbprb KB254738