Microsoft KB Archive/254502

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OL2000: Rules Continue to Run on Personal Folders File

Article ID: 254502

Article Last Modified on 10/26/2006


  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q254502


When you remove a personal folder from an Outlook profile, the rule continues to run on messages. For example, if you have a rule that moves messages from the Inbox to a folder in the Personal Folders file (.pst), the messages continues to be moved to the Personal Folders file even though the Personal Folders file is disconnected and no longer in the profile. The Rules Wizard also shows this rule disabled.

When you remove a personal folder from the profile, you must also manually remove any rules that run on the Personal Folders file.


This resolve this problem, show the rule as enabled so that you know where the mail is moving. A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office Service Release 2 that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

File Name     Size        Date      Time       File Version
Outllib.dll   5,148,672   5/2/00    6:07 PM
Outllibr.dll  1,671,168   5/2/00    6:08 PM   


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbnofix kboffice2000presr2fix kbqfe KB254502