Microsoft KB Archive/254479

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Visio5: An Incomplete Error Message Appears During a Visio Technical 5.0 Plus Installation

Article ID: 254479

Article Last Modified on 8/16/2006



APPLIES TO

  • Visio 5.0 Technical



This article was previously published under Q254479

SYMPTOMS

After you begin a Visio Technical 5.0 Plus installation, you may receive the following incomplete error message:

The Visio Technical 5.0 Plus Upgrade setup program did not detect Visio 1.x, 2.x, 3.x, 4.x, Visio Professional 4.x, Visio Technical 3.x, 4.x or Visio Express. The product you have purchased is sold as an upgrade to these products. If you already own one

RESOLUTION

If you own a version of Visio listed in the message, you can continue the installation. To continue, enter the first six digits of your Visio program's serial number in the box near the bottom of the message window.

You can find the serial number on the product registration card. If you no longer have the registration card or serial number, please contact Microsoft Product Support Services. You can find the appropriate phone number at the following Web address:


Additional query words: 5 0 x 1 2 3 4

Keywords: kberrmsg kbprb kburl KB254479