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Microsoft KB Archive/254435

From BetaArchive Wiki

Article ID: 254435

Article Last Modified on 12/27/2007



APPLIES TO

  • Microsoft Streets & Trips 2008
  • Microsoft Streets & Trips 2008 with Connected Services
  • Microsoft Streets & Trips 2008 with GPS Locator
  • Microsoft Streets & Trips 2001 Standard Edition



This article was previously published under Q254435

SYMPTOMS

When you try to install or to reinstall "Microsoft Streets and Trips 2008," you may receive the following error messages:

Error 1316: An error occurred while attempting to read from the file drive:\data.msi. If reinstalling, exit setup and insert the Setup disc before running reinstall.

Note In this error message, drive is a placeholder for the drive letter of the CD drive.

Error 1722: There is a problem with this Windows installer package

CAUSE

This issue may occur if one of the following conditions is true:

  • You try to reinstall the program when the "Streets and Trips" Disc 2 CD is inserted in the CD drive.
  • The .NET Framework is corrupted.


RESOLUTION

To resolve this issue, use one of the following methods.

Method 1: Cancel the installation

To do this, follow these steps:

  1. In the error message, click OK, and then cancel the installation.
  2. After the Setup program finishes removing the files, restart the computer, and then restart "Streets and Trips."

Method 2: Install the latest version of the .NET Framework

To do this, visit the following Microsoft Web site:

Click the latest version of the .NET Framework.

Note You must restart your computer after you install the .NET Framework.

Method 3: Install the Data.msi file

To do this, follow these steps:

  1. Insert the "Streets and Trips" CD into your CD or DVD drive.
  2. Click Start, click Run, type drive:\streets\msmap\data.msi in the Open box, and then click OK.


Note In this example, drive is a placeholder for the drive letter of your DVD drive.

  1. Click Next two times.
  2. Click Full installation, and then follow the instructions that appear on the screen to complete the installation.

For "Microsoft Streets and Trips 2001"

If you are running "Streets and Trips 2001," follow these steps:

  1. Exit the "Streets and Trips" Setup program.
  2. Eject the CDs from all the CD drives.
  3. Click Start, point to Settings, and then click Control Panel.
  4. Double-click Add or Remove Programs.
  5. On the Install/Uninstall tab, click Microsoft Streets & Trips 2001, and then click Add/Remove.
  6. Click Remove.
  7. Follow the instructions on the screen to remove the program.
  8. Restart the computer when you are prompted to do this.
  9. Insert the "Streets and Trips" Disc 1 CD into the CD drive.
  10. Follow the instructions that appear on the screen to install the program.


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Additional query words: est2001 reinstalling

Keywords: kbbug kberrmsg kbpending kbsetup KB254435