Microsoft KB Archive/254171

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Unable to Playback DVD Video on a Windows 2000-Based Computer


The information in this article applies to:

  • Microsoft Windows 2000 Professional


When you attempt to play video from a DVD on a Windows 2000-based computer, you may receive the following error message:

While setting up DVD-video playback, it was found that

  • Video cannot be shown on the computer monitor because of one of the following reasons:
  1. Low video memory. Please try using lower display resolution and/or colors.
  2. Another application is currently using the necessary display resources. Please ensure that no such application is running.
  3. The display adapter in incompatible with the DVD decoder. Please try to obtain a display driver update.


This issue can occur for either of the following reasons:

  • Low video memory.
  • Another program is currently using the necessary display resources.
  • You are using a legacy video adapter.
  • The video driver manufacturer has decided not to support DVD.


To resolve this issue, use one of the following methods:

  • Try using a lower display resolution or a lower number of colors. To change the display resolution on your Windows 2000-based computer:

    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click Display, click Settings, change the Color configuration to lower the number of colors, change the Screen area configuration to lower the display resolution, and then click OK.
  • Close other programs that may be using the necessary display resources.
  • Use a Windows 2000 compatible video adapter.


Below is a list of the components necessary for DVD playback on a Windows 2000-based computer using the included software:

Analog Decoding

  • A DVD-ROM drive.
  • A supported analog DVD decoder.
  • A video driver that answers TV/Out Input/Output Control (IOCTL) = NO, which disallows copy protection.

All Other Decoding

  • A DVD-ROM drive.
  • A supported DVD decoder with hardware decoding or software.
  • A video driver that supports copy protection for encrypted disk playback, and VPE to permit the video card to place the image in the frame buffer.

This is a known issue with the following legacy video drivers, as they do not support VPE: Imagine, ATI, Cirrus, Qvision, WeitekP9, W32/ET6000, Revolution3D, Matrox, Elsa, C&TLegacy, and Banshee.

Legacy is defined as non-Windows 2000 drivers.

To determine supported controllers, look at the hardware compatibility list for Windows 2000 on the following Microsoft Web site:

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: buffering older

Keywords : kb3rdparty kbdisplay kberrmsg kbhw KBW2KHOME
Issue type : kbprb
Technology : kbwin2000Search kbwin2000ProSearch kbwin2000Pro

Last Reviewed: October 24, 2000
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