Microsoft KB Archive/254087

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Article ID: 254087

Article Last Modified on 1/27/2007


  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 98 Second Edition

This article was previously published under Q254087


After an Oxford OX16PC1954 multiple-port adapter is detected and installed and the computer is rebooted, you may receive a page fault in Vcd.vxd.


A problem in the HeapReallocate function in the Vmm.vxd drive causes it not to zero-initialize memory in certain circumstances.


A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date      Time    Version         Size     File name  Platform
   03/03/00  12:54p   472,576  Vmm.vxd    Windows 98
   03/13/00  01:01p   472,564  Vmm.vxd    Windows 98
                                                         Second Edition


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Additional query words: blue screen

Keywords: kberrmsg kbhardware kbprb kbqfe KB254087