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Microsoft KB Archive/253981

From BetaArchive Wiki

Access to CD-ROM Lost When GUI-Mode Setup Starts


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server


When you are installing Windows 2000, Setup may lose access to the CD-ROM drive after copying files and restarting. When this occurs, you receive the following error message:

The file on Windows 2000 Product CD-ROM is needed.

Type the path where the file is located, and then click OK.

Copy file from:


If you click Cancel, you receive the following message:


An error has been encountered that prevents Setup from continuing.

Setup failed to install product catalogs. This is a fatal error. The setup log files should contain more information.

Press OK to view the setup log file.

If you click OK to view the Setup log, it contains the following message:


The GLOBALROOT\DEVICE\CDROM0\I386\NT5INF.CAT catalog file could not be found. The error code is 1. This is a fatal error.

incorrect function.


This behavior occurs when Windows 2000 GUI-mode Setup looks for but does not detect the CD-ROM drive. This is usually associated with out-of-date firmware on the CD-ROM drive, or if the CD-ROM drive is incompatible with Windows 2000.


Contact the manufacturer of the CD-ROM drive for a firmware update, or replace the unit with one that is listed on the Windows 2000 Hardware Compatibility List.


Note that this behavior can also be caused by a simple timing issue, where the CD-ROM does not respond quickly enough during initial detection. If this is the case, turn your computer off and then back on, and let Setup restart. The CD-ROM drive may then be detected, allowing Setup to continue. Use a Microsoft Windows 95 or Microsoft Windows 98 Startup disk with CD-ROM drive support to copy the I386 folder from the Windows 2000 CD-ROM to the hard disk. Then, run Winnt.exe from the copied folder to install Windows 2000.


Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words:

Keywords : kberrmsg kbhw kbsetup KBW2KHOME
Issue type : kbprb
Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch

Last Reviewed: October 24, 2000
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