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Microsoft KB Archive/253972

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Knowledge Base

WD97: German Smart Quotes Are Not Correct in Document Saved in Word 6.0/95 Format

Article ID: 253972

Article Last Modified on 1/27/2007


  • Microsoft Word 97 Standard Edition

This article was previously published under Q253972

NOTE: The information in this article applies to the German version%3 of Word 97.


In German Word 97, when you save a document in Word 6.0/95 format and the document contains smart quotation marks, the smart quotation marks appear as English smart quotation marks when you reopen the document.


A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The German version of this fix should have the following file attributes or later:

   Date        Time  Version   Size       File name     Platform
   03/24/2000  2:14    n/a     3,196,640  wqfe1905.exe  x86

After the hotfix is installed, the following files will have the listed attributes or later:

   Date       Time  Version     Size       File name     Platform
   3/22/2000  8:26  5,331,728  winword.exe   x86
   3/23/2000  2:11  1,716,578  wwintl32.dll  x86


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: word97 wd97 german quotation quote problem saveas QFE

Keywords: kbbug kbfix kbqfe KB253972