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Microsoft KB Archive/253935

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Knowledge Base


Article ID: 253935

Article Last Modified on 3/1/2007



APPLIES TO

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server



This article was previously published under Q253935

SYMPTOMS

When a server stops responding (hangs) at a blue screen, the dump file may be missing or corrupted after you restart the server. Running Dumpchk.exe against the dump file may return the following message:

Validating the integrity of the PsLoadedModuleList
Error: could not read base of PsLoadedModuleList
ERROR: The module list is not valid

CAUSE

This behavior can occur if the server is running on a dynamic mirrored volume. The dump file is saved correctly to the primary drive, but when you restart the server the file becomes corrupted.

WORKAROUND

To work around this problem, disconnect the slave drive before restarting the server. You can then capture the dump file. If you have already started the server, the file is already corrupted. To prevent the server from restarting automatically:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. On the Advanced tab, click Startup and Recovery.
  4. Click to clear the Automatically Reboot check box, and then click OK.


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This behavior does not occur with legacy mirrored volumes, only with dynamic mirrored volumes.

Keywords: kbenv kbfilesystems kbprb KB253935