Microsoft KB Archive/253931

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Mounting a Database After Restore Fails with Error Message c1041724

Article ID: 253931

Article Last Modified on 12/3/2007


  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server Standard Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition

This article was previously published under Q253931


After restoring a database from an online backup, when you attempt to mount the database using Exchange System Manager, you may receive the following error message:

An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.

ID no: c1041724
Exchange System Manager

The following events are logged in the application log:

   Event Type:  Error
   Event Source:    ESE98
   Event Category:  Logging/Recovery 
   Event ID:    619

   Information Store (nnnn) Attempted to attach database
   'D:\Exchsrvr\MyStorageGroup\MyDatabase.edb' but it is a database
   restored from a backup set on which hard recovery was not started
   or did not complete successfully. 

   For more information, click 

   Event Type:  Error
   Event Source:    MSExchangeIS
   Event Category:  General 
   Event ID:    9519

   Error 0xfffffde0 starting database "[GUID of database]" on the Microsoft
   Exchange Information Store. 

   For more information, click


The Last Backup Set check box was not selected during the restore, so hard recovery was not run.


Before the database can be mounted, hard recovery must be completed. You can run hard recovery manually with the following command:

eseutil /cc [path to directory containing Restore.env]

For example, if the path specified for the "Temporary location for log and patch files" during the restore process is C:\TempRest, the command to run hard recovery is:

eseutil /cc c:\temprest

Note You need to run eseutil.exe from the Exchsrvr\Bin directory.

After hard recovery completes, mount the database using the Exchange System Manager.


To avoid this issue, select the Last Backup Set check box during the restore process.

Additional query words: Reviewdocid RIP exch2kp2w XADM

Keywords: kberrmsg kbprb KB253931