Microsoft KB Archive/253714

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Dr. Watson Error Message in Tcpsvcs.exe When Printing from UNIX Client

PSS ID Number: 253714

Article Last Modified on 10/16/2002

The information in this article applies to:

  • Microsoft Windows NT Server 4.0

This article was previously published under Q253714


When you send a print job from a computer running UNIX, you may receive an access violation in the Tcpsvcs.exe file.


This issue can occur if the trailing bytes of a control file are invalid. There is a problem in the control file processing in the Windows NT LPD service.


A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

   Date      Time                 Size    File name     Platform
   2/7/00    9:28p               23,312   lpdsvc.dll    Intel
   2/3/00    4:24p               38,160   lpdsvc.dll    Alpha


Microsoft has confirmed that this is a problem in Windows NT 4.0.

Keywords: kbbug kbprint kbQFE KB253714
Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSsearch