Microsoft KB Archive/253711
PSS ID Number: 253711
Article Last Modified on 6/14/2004
The information in this article applies to:
- Microsoft Windows 98 Second Edition
This article was previously published under Q253711
A Windows 98 Second Edition-based computer that implements the Advanced Configuration and Power Interface (ACPI) specification may stop responding (hang) if the following sequence of events occurs:
- You attempt to suspend the computer (for example, by clicking Start, clicking Shut Down, clicking Standby, and then clicking OK). When you do so, you receive the following message:
- You then attempt to shut down the computer (for example, by clicking Start, clicking Shut Down, clicking Shut Down, and then clicking OK).
At the beginning of the suspend operation, certain ACPI resources are locked. If a device does not successfully process the suspend request for some reason, these resources are not properly unlocked. These resources must be unlocked for the subsequent shutdown operation to succeed.
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The following files are available for download from the Microsoft Download Center:
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name ------------------------------------------------------- 12/8/2000 3:20pm 4.10.2225 125,593 Configmg.vxd
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about a similar problem that occurs when you are using the Internet Connection Sharing feature, click the article number below to view the article in the Microsoft Knowledge Base:
246615 Computer May Not Shut Down Properly with Internet Connection Sharing
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes
Keywords: kbdownload kbfix kbgraphxlinkcritical kbHardware kbprb kbQFE KB253711
Technology: kbWin98SE kbWin98SEsearch