Microsoft KB Archive/253509

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XCLN: Cannot Soft Delete Messages if You Exceed "Prohibit Send and Receive Limit"

Article ID: 253509

Article Last Modified on 2/21/2007


  • Microsoft Exchange 2000 Server Standard Edition

This article was previously published under Q253509


When you exceed the "Prohibit Send and Receive Limit" on your mailbox, you are not allowed to send or receive mail (expected behavior) and you are warned to reduce the size of your mailbox. Now you may delete mail from your Deleted Items folder ("hard delete," essentially a permanent deletion), but when you try to delete mail from any other folders ("soft delete," essentially move messages to the Deleted Items folder), you are not allowed to do so.


You can directly hard delete messages from any folder by clicking the message and then pressing the SHIFT+DELETE keys.


Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Keywords: kbbug kbnofix KB253509