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Microsoft KB Archive/253397

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Knowledge Base


OL2000: Switching from Corporate or Workgroup to Internet Mail Only Mode Causes Outlook to Stop Responding

Article ID: 253397

Article Last Modified on 5/20/2003



APPLIES TO

  • Microsoft Outlook 2000 Standard Edition



This article was previously published under Q253397

SYMPTOMS

When you run Outlook on Microsoft Windows 2000 Server with Terminal Services, and you switch from Corporate or Workgroup (CW) mode to Internet Mail Only (IMO) mode, Outlook stops responding when another user logs on through Terminal Services.

CAUSE

The Reconfigure Mail Support button is not disabled.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

If one person changes the configuration of Outlook on Windows 2000 Server with Terminal Services, the change is made for all users of that server. You cannot have mixed Internet Mail Only (IMO) and Corporate or Workgroup (CW) configurations of Outlook on the same terminal server.


Additional query words: OL2K

Keywords: kbbug kbpending KB253397