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Microsoft KB Archive/253210

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Knowledge Base

"Properties for this information service must be configured prior to use" error message when you import a set of personal folders (.pst file) into Outlook

Article ID: 253210

Article Last Modified on 1/27/2007


  • Microsoft Outlook 98 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Office Outlook 2003
  • Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q253210


When you try to import a set of personal folders (.pst) file into Microsoft Outlook, you may receive the following error message:

Properties for this information service must be configured prior to use.

This error message is followed by the following error message:

File access is denied. You do not have the permissions required to access the file "filename.pst".


This issue occurs because the .pst file that you are trying to import has been marked as read-only.


To resolve this issue, remove the read-only attribute from the personal folders file.


For more information about personal folders and read-only volumes, click the following article number to view the article in the Microsoft Knowledge Base:

178756 Read-Write access required to open .PST and PAB files

Keywords: kbimport kbprb KB253210