Microsoft KB Archive/253046

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Article ID: 253046

Article Last Modified on 10/28/2006


  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Outlook 98 Standard Edition
  • Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q253046


When you try to open an e-mail message that was generated from a routing slip in a Microsoft Office application (for example, Microsoft Word, Microsoft Excel, and so on), you may receive the following error message:

This message has content that cannot be displayed with this version of Outlook.

If you click OK, the page to log on to Outlook Web Access (OWA) is displayed. If you click Cancel, the e-mail message is opened.


This behavior may occur if the Web Services settings are enabled for custom forms.


To work around this issue, disable the Web Services settings for custom forms:

  1. On the Tools menu, click Options.
  2. Click the Other tab, click Advanced Options, and then click Custom Forms.
  3. Click Web Services, click to select the Use Outlook Web Access to open messages not understood by Outlook client check box, and then click OK four times.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


If you want other users to review a file, you can route the file by using e-mail. First, create a routing slip that specifies how to send and track the file. For example, you can send the file to each recipient in turn, so that each recipient can view all of the previous comments, or you can send a copy of the file to each recipient simultaneously. After you have created the routing slip, you can either save it with the file or route the file right away. The file is sent as an attachment to an e-mail message in the format of the application in which you created the file (as a .doc file for Word, an .xls file for Excel, and so on).

To create a routing slip and route a document:

  1. Open the file that you want to route.
  2. On the File menu, click Send To, and then click Routing Recipient.
  3. To select the recipients to whom you want to route the file, click Address.
  4. In the Type name or select from list, enter a recipient's name, and then click To. After you have entered the last recipient name in the To box, click OK.

If you enter a personal distribution list as a recipient, the application routes a copy of the file to all of the members of the distribution list simultaneously. To route the file to the members of the distribution list sequentially, enter individual member names instead.

To change the order in which recipients receive the routed document, change the order of recipient names in the list. Click the name of the recipient that you want to move up or down in the list, and then click the appropriate arrow.

  1. Select any other routing options that you want.
  2. Perform one of the following steps:
    • To route the file immediately, click Route.
    • To route the file later, click Add Slip. When you are ready to route the file, open it, click Send To on the File menu, and then click Next Routing Recipient.

Additional query words: OL2000, OL98

Keywords: kbbug kbpending KB253046