Microsoft KB Archive/252656

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Article ID: 252656

Article Last Modified on 11/25/2002


  • Microsoft Word 2000 Standard Edition, when used with:
    • Microsoft Windows NT 4.0

This article was previously published under Q252656


If you embed a Word document in Lotus Notes, when you open the Word document and then return to Lotus Notes, Microsoft Word may display an error message similar to the following:

An application error has occurred and an application error log is being generated.

WINWORD.exe - Application Error

The instruction at "0xXXXXXXXX" referenced memory at "0x00000000".
The memory could not be "read."


This problem may occur when a bookmark is in the header or footer of the Word document.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

To temporarily work around this problem, remove the bookmark that is in the header or footer of the Word document before you embed the document into Lotus Notes.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: crash hang err

Keywords: kbbug kbfix kbqfe KB252656