Microsoft KB Archive/252264
Article ID: 252264
Article Last Modified on 2/28/2007
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q252264
Windows 2000 Backup (Ntbackup.exe) may not recognize the Conner CTT8000-A (Qic157.sys) tape drive properly.
Backup may also display two instances of the tape drive when there is only one (displaying both a Travan and a MiniQIC drive). When you try to select either of the listed drives on the Backup or Restore tab, you receive one of the following error messages:
This behavior can occur if there are two instances of the Conner CTT8000-A tape drive in Device Manager. If this is the case, one of the drives is displayed with a red X, indicating that the drive has been disabled and conflicts with the second instance of the drive.
To resolve this issue, manually remove and uninstall the Conner tape drive that is listed with the red X, and then start Backup again.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
216328 Installed Tape Device Is Not Recognized
Keywords: kbbackup kbhardware kbprb KB252264