Article ID: 252149
Article Last Modified on 3/18/2005
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q252149
SYMPTOMS
When you try to start a mail merge in Outlook, you may receive the following error message:
If you click New Letter to Contact on the Actions menu while using the Letter Wizard, you may receive the following error message:
CAUSE
These behaviors may occur if Norton Antivirus 2000 or Norton Antivirus 2002 is installed on your computer.
RESOLUTION
Contact your antivirus software vendor to obtain either an updated version of their product or assistance with reconfiguration of their product which will resolve this problem.
For more information about the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:
329820 How to use Office programs with the Norton AntiVirus Office plug-in
REFERENCES
For more information about this behavior in Office programs, click the following article number to view the article in the Microsoft Knowledge Base:
243579 OFF2000: Error messages in programs that use Word 2000 with Norton AntiVirus installed
Additional query words: OL2K
Keywords: kbvirus kbprb kb3rdparty KB252149
