Microsoft KB Archive/251266

Knowledge Base

Cannot Start Phone Dialer from the Outlook Express Address Book

Article ID: 251266

Article Last Modified on 1/27/2007

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APPLIES TO

• Microsoft Outlook Express 5.01 Service Pack 2
• Microsoft Outlook Express 5.0
• Microsoft Outlook Express 5.01 Service Pack 2
• Microsoft Outlook Express 5.01 Service Pack 1
• Microsoft Outlook Express 5.0
• Microsoft Outlook Express 5.01
• Microsoft Outlook Express 5.0

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This article was previously published under Q251266

SYMPTOMS

When you try to dial a number in the Outlook Express Address Book, it may not open Phone Dialer or you may receive the following error message:

Phone Dialer was unable to find a telephone device or modem to use to dial voice calls. In Control Panel, double-click the Modems icon to install a modem, or install another telephone device to use for dialing calls.

CAUSE

This issue can occur if the Telephon.ini file is missing or damaged.

RESOLUTION

To resolve this issue, rebuild the Telephon.ini file.

For additional information about how to rebuild the Telephon.ini file, click the article number below to view the article in the Microsoft Knowledge Base:

120221 How to Rebuild the Telephon.ini File

Keywords: kberrmsg kbenv kbprb KB251266

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