Microsoft KB Archive/251205

Knowledge Base

Video Problems in Windows 2000 with pcAnywhere 9.0

Article ID: 251205

Article Last Modified on 2/28/2007

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APPLIES TO

• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Professional Edition

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This article was previously published under Q251205

SYMPTOMS

After you install Symantec pcAnywhere version 9.0 on a computer running Windows 2000, you may have some video problems and receive the following error message:

A video compatibility problem caused pcAnywhere to switch to the "Compatibility" video mode. To re-enable the "Accelerated" video mode, choose Application Options from the Tools menu and reset the video mode on the Host Operation property page.

RESOLUTION

To resolve this issue, follow these steps:

1. Start pcAnywhere.
2. On the Tools menu, click Application Options.
3. On the Host Operation tab, click Default (Accelerator enabled) in the Video Mode Selection box.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbenv kberrmsg kbprb KB251205

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