Microsoft KB Archive/251060

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XCLN: Outlook 98 Doesn't Dial the Server if the User Credentials Are Empty in Outlook Dial-Up Networking Properties

Article ID: 251060

Article Last Modified on 10/26/2006


  • Microsoft Outlook 98 Standard Edition, when used with:
    • Microsoft Windows 98 Standard Edition
    • Microsoft Windows 95

This article was previously published under Q251060


You are running Outlook 98 on either a Microsoft Windows 95-based or Microsoft Windows 98-based computer. You have offline usage set up in Outlook 98, and you are using Remote Access Service (RAS) to connect to the Exchange Server computer. You have left the User Name, Password, and Domain fields blank in the Microsoft Exchange Server properties Dial-Up Networking tab. When you try to synchronize your folders, you are not prompted for domain credentials. Instead, Outlook displays the following error message:

Synchronization with offline folder file could not be completed. You must configure the remote access options to make this connection.


On Windows 95 or Windows 98, Outlook 98 does not provide an option that allows you to supply credentials when you attempt a remote connection.


A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

File name Version
Emsui32.dll 5.05.2651.0080
Emsabp32.dll 5.05.2651.0078
Emsmdb32.dll 5.05.2651.0033
Mspst32.dll 5.05.2651.0025


Enter your logon credentials in the Microsoft Exchange Server dialog box Dial-Up Networking tab. To do so, on the Tools menu, click Services. On the Services tab, click Microsoft Exchange Server, and then click Properties. Because this information does not get updated when you change your domain password, you must change the password in this dialog box manually each time you change your domain password.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


After you apply the updated files from this fix, you have a new option called Display connection dialogs at logon. This option is available on the Microsoft Exchange Server dialog box Dial-Up Networking tab in the Exchange Server properties. If you select this option, you will be prompted for logon credentials each time Outlook establishes a RAS connection.

Additional query words: username 8.5

Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB251060