Microsoft KB Archive/250939

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OFF2000: Invalid Page Fault When You Click "Look In" When Network Neighborhood Is Hidden

Article ID: 250939

Article Last Modified on 6/24/2004


  • Microsoft Excel 2000 Standard Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition

This article was previously published under Q250939


When you click Open or Save on the File menu of any of the programs listed at the beginning of this article and then click the Look in list, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you may receive an error message similar to the following:

<Program> caused an invalid page fault in module KERNEL32.DLL at 0137:BFF9A5D0.


This problem occurs if you use the Policy Editor (Poledit) to hide the Network Neighborhood.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OFF2000

Keywords: kbbug kbfix KB250939