Microsoft KB Archive/250933

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Article ID: 250933

Article Last Modified on 2/19/2007


  • Microsoft Office 2000 Server Extensions

This article was previously published under Q250933


If the SQL Server Service is stopped when you try to manage or delete Office Web Subscriptions using the Office Server Extensions Administration Pages, the page seems to freeze and the processor runs at 100 percent.

NOTE: The Office Server Extensions Administration Pages are located at http://<ServerName>/msoffice/msoadmin/. To manage Web Subscriptions, use http://<ServerName>/msoffice/msoadmin/delsubs.asp (where <ServerName> is the name of your Office Extended Web Server).


The code within the Delsubs.asp page contains a loop that continuously tries to enumerate the subscriptions. When the SQL service is stopped, the ASP page ignores the failure and tries to enumerate the subscriptions anyway. This creates an infinite loop to populate the grid control where Web subscriptions are managed and thereby uses 100 of the processor.

The World Wide Web Publishing Service must be restarted on the server to end the loop.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


To work around this problem, stop and restart the World Wide Publishing Service on the server. After you do so, the CPU drops back to normal operating levels.


Microsoft has confirmed that this is a problem in Microsoft Office 2000 Server Extensions. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.


This occurs on Internet Explorer version 4.0 and later, version 5 and later, and Netscape Navigator 4.51.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbbug kbpending KB250933