Microsoft KB Archive/250930
Article ID: 250930
Article Last Modified on 2/27/2007
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Datacenter Server
This article was previously published under Q250930
When you start Windows 2000 on a Hewlett-Packard (HP) Pavilion 6530 computer, the mouse pointer may not work.
This behavior can occur if the BIOS setting for the PS/2 mouse on the HP Pavilion 6530 computer is set to Auto-Detect (the default setting). If you use Standby mode and then resume the computer, the mouse works again.
To work around this issue, set the PS/2 BIOS setting to Enable instead of Auto-Detect.
This problem may also apply to other laptops experiencing these symptoms (or similar symptoms). For other laptops with similar BIOS settings, you can change the BIOS setting from Auto-Detect to Enable (or a similar setting) to attempt to work around the problem. Consult the manufacturer's documentation for more information regarding PS/2 BIOS settings for your computer.
For information about how to contact your hardware vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
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Additional query words: frozen freeze froze freezes
Keywords: kb3rdparty kbprb KB250930