Microsoft KB Archive/250913

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XADM: How to Open a Store ITP Window Against a Retail Build of Store.exe

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No formal product support is available from Microsoft for this Beta product. For information about obtaining support for a Beta release, please see the documentation included with the Beta product files, or check the Web location from which you downloaded the release.

The information in this article applies to:

  • Microsoft Exchange 2000 Server


To debug complex information store-related issues, it is often helpful for the support professional to use Store ITP (a Windows-based interface for the information store). This is a feature of the Store.exe file, which is only to be used internally within Microsoft.


To enable the Store ITP Window (using a retail version of Store.exe):

  1. Open the Services snap-in (located in the Administrative Tools group).
  2. Right-click Microsoft Exchange Information Store, and then click Properties.
  3. Click the Log On tab, and then click Allow service to interact with desktop.
  4. Stop and restart the information store.
  5. At a command prompt, run startitp.exe from the \\Exutils\Exes\StartITP network share.

    This will write a DebugITP registry value to the following registry key:


    You should see a Server ITP window appear within one minute. This registry value does not persist (that is, you must do this every time you want to open an ITP window).

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Version : winnt:
Platform : winnt
Issue type : kbinfo
Technology : kbvcSearch

Last Reviewed: June 12, 2000
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