Microsoft KB Archive/250600
PSS ID Number: 250600
Article Last Modified on 11/14/2000
The information in this article applies to:
- Microsoft Word for Windows 95
This article was previously published under Q250600
When you start Microsoft Word 97 for Windows, the following error message may appear:
A third-party program called Voice Xpress may have installed some add-in files in the Word startup folder. These add-in files are not compatible with Microsoft Word.
To work around this problem, remove the Voice Xpress add-in files from the Office Startup folder. To do this, follow these steps:
NOTE: Word has the ability to automatically load templates, WLLs (Word libraries), and COM add-ins at startup. These files give Word added functionality.
- Quit all Microsoft Office applications.
- Using the Windows Explorer or My Computer, go to the Office Startup folder.
The default location for the Office Startup folder is:
C:\Program Files\Microsoft Office\Office\Startup
- Drag the following three files from the Office startup folder to another location, such as your Windows Desktop:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For more information about Voice Xpress, please see the Lernout & Hauspie Web site at
Keywords: kbprb KB250600
Technology: kbWord95Search kbWordSearch