Microsoft KB Archive/250564

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SMS: Online License Metering Does Not Work in a Multiple-Domain Scenario

Article ID: 250564

Article Last Modified on 10/27/2006


  • Microsoft Systems Management Server 2.0 Standard Edition
  • Microsoft Systems Management Server 2.0 Service Pack 1

This article was previously published under Q250564


Users logged on to a Microsoft Systems Management Server site residing in a trusted domain cannot use software programs that are being metered online in an account domain group or to single users even though the users have been assigned permission. When the program is started, the following error message is displayed:

This product has had restrictions placed on its use, these restrictions prevent you from using this product.

You are not allowed to use this product.


The License Metering Server is capable of retrieving user groups from multiple domains, but it does not retain the domain of origin and is unable to determine group membership from the trusted domain. Therefore, group checks and requests for permission to run group-assigned programs fail.

When you inspect \Ms\Sms\Logs\Liccli.Log, the following message is displayed:

Getting groups for the user "LOWRIGHTS"
OK (0 groups)

When you request an online metered version of Registry Editor, the following message is displayed:

Requesting use of "REGEDT32.exe", version: "4.00",lang:0x9,0x4 ...
Request received to terminate app.
TerminateApp() enumerating app windows.
Send WM_CLOSE to Registry Editor
TerminateApp() waiting for app to terminate.
TerminateApp() checking to see if app terminated in allotted time.
TerminateApp() closing app process handle.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: prodsms

Keywords: kbbug kbnofix kbsmsmeter KB250564