Microsoft KB Archive/250487

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Generic Printer Driver Does Not Print Properly on Large Paper Sizes

Article ID: 250487

Article Last Modified on 11/1/2006


  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition

This article was previously published under Q250487


If you define a printer by using the generic printer driver, the printed output may be missing lines when you print to large paper sizes. This occurs with form sizes larger than 17.4 inches by 12 inches. This occurs with either predefined forms (such as A3) or custom forms.


A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date        Time                 Size    File name    Platform
   10/12/1999  23:16                73,104  Rasdd.dll    Intel
   10/12/1999  23:15               129,488  Rasdd.dll    Alpha


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbhotfixserver kbqfe kbbug kbfix KB250487