Microsoft KB Archive/250463

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Computer Cannot Enter Stand-By Mode After Installing Pretty Good Privacy

ID: Q250463

The information in this article applies to:

  • Microsoft Windows 2000 Professional


After you install Network Associates Pretty Good Privacy version 6.5.2a on your Windows 2000-based computer, and you try to place your computer into a power saving mode, you may receive the following error message:

The device driver for the 'Standard 101/102-Key or Microsoft Natural PS/2 Keyboard' device is preventing the machine from entering standby.
Please close all applications and try again.
If the problem persists, you may need to update this driver.


This issue occurs because the current version of Pretty Good Privacy is not compatible with Windows 2000 power management support.


To resolve this issue, contact the software manufacturer to inquire about the availability of a fix for this issue.


This behavior is by design.


The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
This is a known issue with Pretty Good Privacy. As of 2/11/2000, there is no supported workaround.

As of 2/11/2000, the Network Associates Web site lists the free downloadable Pretty Good Privacy version 6.5.2a program as being compatible with Windows 2000, but this version is not compatible.

Additional query words:

Keywords : kb3rdparty kberrmsg kbWinOS2000 kbGrpW2KISV
Version : WINDOWS:2000
Platform : WINDOWS
Issue type : kbprb

Last Reviewed: February 14, 2000
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