Microsoft KB Archive/250424

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OL2000: (CW) Outlook Stops Responding When Opening vCard

Article ID: 250424

Article Last Modified on 11/5/2003


  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q250424

NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".


If your operating system is either Microsoft Windows 2000 or Microsoft Windows NT 4.0, and Microsoft Internet Explorer 5.01 is installed, when you attempt to open a vCard Outlook stops responding, or you may receive the following error message:

Outlook caused an invalid page fault in module Wab32.dll.

NOTE: This may not happen the first time you open a specific vCard.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

This fix is also included in the vCard Update for Office 2000 SR-1 that is available on the Windows Update site.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OL2K hang crash freeze lock

Keywords: kbbug kbfix KB250424