Microsoft KB Archive/250420

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OL2000: (IMO) One-Off E-mail Address Resolves Incorrectly

Article ID: 250420

Article Last Modified on 11/6/2003


  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q250420

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express


When you type an e-mail address that is similar to one of your contacts, it resolves incorrectly to the contact's address. For example, you have a contact for Ned Smith with an e-mail address of In a new message, you create a one-off address by typing in the To box. On the Tools menu, you click Check Names to resolve the name, and Outlook changes it to Ned Smith.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OL2K

Keywords: kbbug kbfix KB250420