Microsoft KB Archive/250039

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Error Message: The New Task Has Been Created, But May Not Run Because the Account Information Could Not Be Set

Article ID: 250039

Article Last Modified on 6/11/2002


  • Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q250039

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry


When you are scheduling a task with Task Scheduler, you may receive the following error message:

The new task has been created, but may not run because the account information could not be set.
The specific error is: 0x80041315: The task scheduler service is not running.

When you look at the AT Service Account settings in Advanced options, you receive the following error message:

Unable to determine AT Service Account information.

In the Services tool in Control Panel, the service is listed as Scheduler instead of Task Scheduler


When you install Microsoft Internet Explorer 5, the Scheduler service is updated. However, the registry entries that point to the program file may not be changed, so the previous version runs.


WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

  1. Start Registry Editor (Regedt32.exe).
  2. Locate the ImagePath value under the following key in the registry:


  3. Double-click the ImagePath value.
  4. Change the path to:


  5. Quit Registry Editor.


Task Scheduler is an Internet Explorer 4.0 component that replaces the Scheduler service. For additional information about Task Scheduler, click the article number below to view the article in the Microsoft Knowledge Base:

176424 Installing Task Scheduler Enables AT-Scheduled Tasks

Additional query words: smallbiz task

Keywords: kberrmsg kbprb KB250039