Microsoft KB Archive/249773

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OL2000: Outlook Repair Fails on First Try After Windows 2000 Upgrade

Article ID: 249773

Article Last Modified on 11/5/2003


  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q249773


If you upgrade your operating system from Microsoft Windows 98 to Microsoft Windows 2000, and then attempt to start Outlook, Detect and Repair may start and then fail to complete successfully with the following error messages

Outlook repair unsuccessful.

followed by:

Unable to boot Outlook, wrong Mapi32.dll.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.


This problem occurs the first time you attempt to start Outlook following a Windows upgrade. The second time you attempt to start Outlook however, Detect and Repair is successful.

Additional query words: OL2K

Keywords: kbbug kbfix KB249773