Microsoft KB Archive/249763

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OL2000: New Messages Appear in the Background When Using Word as E-mail Editor

Article ID: 249763

Article Last Modified on 11/5/2003


  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q249763


Using Microsoft Word as your e-mail editor, if you compose a message in either HTML or Plain Text format, and switch to Outlook to compose another message before sending the first message, both messages will appear behind the Outlook window.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.


This behavior will also occur if you start Word first, start Outlook, and then compose several messages as described in the "Symptoms" section.

This behavior does not occur if the Outlook Rich Text message format is used.

Additional query words: OL2K

Keywords: kbbug kbfix KB249763