Microsoft KB Archive/249744

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OL2000: Error Message: "Internal Application Error" Modifying RTF Message Selected with Next Button

Article ID: 249744

Article Last Modified on 11/5/2003


  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q249744


If you copy both the text and attachment from a Rich Text format message, and click the down arrow on the toolbar to display the next message, and then paste the items from the original message, any attempt to save the message with the new items may yield the following error:

Internal application error

The modified message cannot be saved.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OL2K

Keywords: kbbug kbfix KB249744