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Microsoft KB Archive/249743

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Knowledge Base

OL2000: (CW) Offline Folder MRU Behaves Erratically

Article ID: 249743

Article Last Modified on 11/5/2003


  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q249743

NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".


You have delegate permissions to another person's mailbox. You open that mailbox and then open some folders, adding them to the Most Recently Used (MRU) list. You then configure Outlook for offline use, synchronize your folders, and start Outlook offline. The MRU list may now behave erratically, both while online and offline. You may have duplicate items or items that do not work in your MRU list.


This problem is caused because the Open Others MRU and the offline settings preferences are sharing the same preference IDs. Depending on which acts last, your preferences may be overwritten.


To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Additional query words: OL2K

Keywords: kbbug kbfix KB249743